Refund policy

This Return and Refund Policy explains the conditions, procedures, and responsibilities that apply when requesting a return, refund, exchange, or order cancellation from PREMIUMSUPPLYDESIGN.

Return Window

We accept eligible return requests within 30 calendar days of the delivery date.

To request a return, contact us before the 30-day return period expires. Returns requested after this period may not be accepted, except where otherwise required by applicable law.

Return Eligibility

To qualify for a return, the item must:

Be unused and in the same condition in which it was received
Be returned in its original packaging
Include all original parts, components, and accessories, if applicable
Show no signs of alteration, misuse, or customer-caused damage
Be accompanied by the order number or other proof of purchase

For baby and children's hangers, the products must remain unused and include all components originally supplied with the order.

Opening the shipping package solely to inspect the product does not automatically make the item ineligible, provided the product remains unused and otherwise meets the conditions above.

How to Start a Return

To request a return, email support@premiumsupplydesign.com and include:

Your order number
The product you wish to return
The reason for the return
Photographs of the product, packaging, and shipping label when the item is damaged, defective, incomplete, or incorrect

Please wait for our return instructions before sending the item.

Do not send a product back without prior return authorization. Unauthorized returns may not be accepted or processed.

Return Address

After your return has been approved, send the product according to the instructions provided by our customer service team.

Approved returns should be sent to:

Baby’s Nest NYC
26 Branford Place
Newark, NJ 07102
United States

Please use a trackable shipping service and retain your shipping receipt and tracking number until the return has been completed.

We are not responsible for return packages that are lost in transit before reaching the return address.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-Reason Returns

The customer is responsible for return shipping costs when the return is requested for reasons such as:

Changing their mind
Ordering the wrong product
Selecting the wrong size, color, style, or package quantity
No longer needing the product
Providing an incorrect or incomplete delivery address

Return shipping costs paid by the customer are not refundable.

Damaged, Defective, Incomplete, or Incorrect Items

PREMIUMSUPPLYDESIGN will be responsible for approved return shipping costs when the return is caused by:

An item arriving damaged
A confirmed product defect
The wrong item being shipped
Missing components caused by a fulfillment error

Please contact us before arranging return shipping. We will review the issue and provide the appropriate instructions.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly and within the applicable 30-day return period.

Your message should include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging and shipping label when relevant

After reviewing the information, we will provide an appropriate resolution based on the circumstances. This may include return instructions, a replacement, or a refund.

Do not discard the product or its packaging before we have reviewed the claim and provided instructions.

Non-Returnable Items

We cannot accept returns for:

Products that have been used, altered, or damaged after delivery
Products missing original components or accessories supplied with the order
Products that are not returned in their original packaging, where the packaging is required to protect the product during return shipping
Products damaged because of misuse, improper handling, or failure to follow applicable product care instructions
Returns submitted outside the 30-calendar-day return period, except where required by law
Unauthorized returns sent without first receiving return instructions

These restrictions do not limit any mandatory consumer rights or remedies available under applicable law.

Exchanges

We do not currently process direct exchanges.

To obtain a different product, size, color, style, or package quantity, request a return for the original item under this policy and place a separate new order.

The new order is processed independently and remains subject to current product availability, pricing, payment, and shipping terms.

Refund Review and Approval

After the returned product is delivered to us, we will inspect it and determine whether it meets the return conditions described in this policy.

We will notify you whether the refund has been approved or declined.

A return being delivered to the return address does not automatically guarantee refund approval. The product must pass the return inspection and satisfy the eligibility requirements.

Refund Method and Processing Time

Approved refunds will be issued to the original PayPal account or original payment method used for the purchase.

We will issue an approved refund within 10 business days after the returned product has been inspected and approved.

PayPal or the financial institution connected to your PayPal payment may require additional time to post the refund to your account. This additional processing time is outside our control.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us.

Shipping Charges

Original shipping charges are generally non-refundable when a return is requested for customer reasons.

Original shipping charges may be refunded when the return results from:

An incorrect item sent by PREMIUMSUPPLYDESIGN
A confirmed product defect
An item damaged before or during delivery
A fulfillment error attributable to PREMIUMSUPPLYDESIGN

Any customer-paid return shipping costs are non-refundable unless we have confirmed that the return resulted from our error or a qualifying product issue.

Order Cancellations

To request an order cancellation, contact us as soon as possible at support@premiumsupplydesign.com.

We will make reasonable efforts to assist before the order enters processing or ships, but cancellation cannot be guaranteed once fulfillment has begun.

After an order has shipped, it cannot be canceled. The customer must receive the order and request an eligible return under this policy.

If an order is canceled after payment has been completed, any applicable refund will be issued to the original payment method.