Shipping policy

This Shipping Policy explains where PREMIUMSUPPLYDESIGN ships, the applicable shipping charges, and the estimated time required to process and deliver an order.

Shipping Destinations

PREMIUMSUPPLYDESIGN currently ships only to valid delivery addresses within the contiguous United States.

At this time, we do not ship to:

Alaska or Hawaii
Puerto Rico or other U.S. territories
APO, FPO, or DPO addresses
P.O. boxes
International addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–2 business days for order processing and fulfillment. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

Shipping Rates

PREMIUMSUPPLYDESIGN offers the following standard shipping rates:

Orders of $39.99 or more: Free standard shipping
Orders under $39.99: $5.99 standard shipping fee

Any applicable shipping charge will be displayed at checkout before payment is completed.

Estimated Delivery Time

Standard shipping generally takes 7–12 business days after the order has shipped.

The estimated total delivery time is therefore:

Order processing: 1–2 business days
Shipping transit: 7–12 business days
Estimated total: 8–14 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of weather conditions, public holidays, carrier disruptions, address problems, high shipping volumes, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing available tracking information.

Shipping confirmation and tracking information are generally sent within 24–48 hours after the order is marked as shipped. You may use the tracking number on our Track Your Order page or on the applicable carrier's website.

Tracking updates may not appear immediately after the tracking number is issued.

Address Changes

Please review your shipping address carefully before submitting your order.

If you notice an incorrect or incomplete address after placing an order, contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing.

Once an order has shipped, we may no longer be able to change its delivery address or cancel the shipment.

PREMIUMSUPPLYDESIGN is not responsible for delays, unsuccessful deliveries, or lost packages caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.

Delayed or Missing Orders

If your order has not arrived by the end of the estimated delivery period, please first review the tracking information for the latest delivery status.

If the tracking information has not updated or the package appears to be lost in transit, contact us with:

Your order number
Your tracking number, if available
A brief description of the issue

We will review the available order and tracking information and provide appropriate assistance based on the circumstances.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label when applicable.

Eligible damaged, defective, missing, and incorrect-item claims will be handled in accordance with our Return and Refund Policy.